Your reservation is absolutely secure. All personal data is encrypted and will be processed in a secure way. Plessaspalace.com takes the privacy of your personal data very seriously. Your personal information will only be used to process your booking. For more information, read our privacy statement.
Plessaspalace.com will not charge you any reservation fees for making this booking, nor charge your credit card. You will simply pay for your stay at the hotel.
Cancellation is free of charge provided you adhere to the notification period stated in the hotel cancellation policy (see "cancellation policy").
More information can be found in our terms and conditions.
1. Scope of our Service
Through this website plessaspalace.com provide an online platform through which it can advertise its rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through plessaspalace.com, you enter into a direct (legally binding) contractual relationship with our hotel at which you book.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
2. Prices and Best Rate Guarantee
The prices on our site are highly competitive. All prices on the plessaspalace.com website are per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.
Sometimes cheaper rates are available at our website for a specific stay in our hotel, however, these rates made may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
We want you to pay the lowest price possible for your stay in our hotel. Should you find your hotel room, with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Rate Guarantee.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
4. Free of charge
Our service is free of charge. Unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate. We will not charge your credit card, as you will pay at hotel directly for your stay.
5. Credit card
We will not charge your credit card. Your credit card information is only required to guarantee your booking. You will pay for your stay at the hotel itself.
Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology, provided by GoDaddy.com, Inc.
For certain rates or special offers, please note that your credit card may be pre-authorized or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details thoroughly for any such conditions prior to making your reservation.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). In the event that your credit card company or bank charges the deductible from you because of unauthorized transactions resulting from a reservation made on our website, we will pay you this deductible, up to an aggregate amount of EUR 50 (or the equivalent in your local currency). In order to indemnify you, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (email@example.com). Please state 'credit card fraud' in the subject line of your email. This indemnification only applies to credit card reservations made using Plessaspalace.com's secure server and the unauthorised use of your credit card resulted through no fault of your own while using the secure server.
Your credit card details will be kept at plessaspalace.com until your arrival date at the hotel. After you have paid your accommodation the details will be destroyed.
By making a reservation with our hotel, you accept and agree to the relevant cancellation and no-show policy of our hotel, and to any additional (delivery) terms and conditions of our hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the hotel The general cancellation and no-show policy of our hotel is made available on our website, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.
If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with our hotel's cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the hotel carefully prior to making your reservation (for further information please see bellow).
If cancelled up to 7 days before date of arrival, no fee will be charged.
If cancelled later or in case of no-show, the first night will be charged.
7. Further correspondence
By completing a booking, you agree to receive an invitation email to complete our guest review form which we will promptly send to you after your stay in our hotel, which review can also be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website at information page for the sole purpose of informing (future) customers on the service (level) and quality of our hotel. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. If you no longer wish to receive a survey request email, you can simply reply (with "unsubscribe" in the subject line). Other than the email confirmation providing for the confirmation of the booking and the invitation to fill out and complete the guest review, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.
Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect of our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Plessaspalace.com.
These terms and conditions and the provision of our services shall be governed by and construed in accordance with Greek law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Greece.
Plessaspalace.com is a registered company in Greece.