In response to the COVID-19 pandemic, we'd like to introduce the health protocol for Plessas Palace Hotel and Dennis Studios, providing you and our staff with conditions for both comfortable and safe stay and work. Our health protocol is based on three principles - Safe Guests - Safe Stay - Safe Employees. The Code follows the current Regulation of the National Public Health Organization .


  • The reception area and hotel lobby are disinfected at least once an hou. All doors and windows are open for fresh air

  • Check-in takes place individually, with the number of people limited to two from one booking, with the maximum reduction of procedures.

  • Hand sanitizer, gloves and disposable pens are available at the reception.

  • The reception desk and room keys are disinfected on a regular basis and must be disinfected after each check-in.

  • Safe distances have been set for guests waiting in queue for reception. The maximum number of guests staying in the hotel lobby is limited to 8 people.

  • At reception we have installed a protective glass.

  • We have installed floor markings at a distance of two meters indicating where guests should stand.

  • For purposes of public health protection, we keep a record of staff members and all guests staying at the resort (name, nationality, date of arrival and departure, contact details such as address, telephone, e-mail), so that it is possible to track all the people who came in close contact with an identified COVID-19 case.

  • All General Data Protection Regulation (GDPR) are adhered to and all guests and staff are informed that records are kept for the protection of public health.

  • The hotel records and updates an Event log book COVID-19.


  • Extention of check-in and check-out period between stays. Check-out until 11:00 a.m. and check-in from 15:00 pm. During the time between each check-in and check-out between different guests the room is cleaned, thoroughly disinfected and adequate natural ventilation of the space follows.

  • The bedding is changed according to safety standards and using disinfectants according to European standards EN 14476.

  • Detailed disinfection of bathroom rooms is carried out every day using single-use materials and disinfectants.

  • Daily cleaning takes place only at the guest's request, taking all neccesity precautions. The procedure is supplemented with thorough ventilation, each time disinfection of furniture and equipment available in the room,

  • All rooms are equipped with hand sanitizers.

  • The housekeeping staff uses simple surgical masks, gloves and disposable waterproof robes.

  • All rooms provide information on the applicable security policies and procedures.


  • Door handles, handrails, light switches, doors leading to the corridors and staircases are disinfect several times a day.

  • The corridors and hotel lobby are ventilated several times a day

  • Regular disinfection of the hotel elevator takes place, at least once an hour, with the introduction of a limit on the number of people using it at the same time to max. 2 people.

  • Hand sanitizer is available on each floor of the facility:

  • Only guests of the hotel and employees are allowed to stay on the premises.

Snack Bar

  • The Snack Bar is opened daily from 08:00 to 23:00 in the current sanitary regime

  • Meals might be delivered to room upon guest's request, with respecting all safety rules.

  • Room service is free of charge.

  • Restaurant staff work in disposable gloves and masks / face shields, maintaining a safe social distance.


  • All employees are regularly trained in compliance with safety standards and procedures in accordance with the requirements of National Public Health Organization

  • All staff is trained to recognise the symptoms of an affected person

  • After coming to work, each employee undergoes a well-being checkup, in case of negative symptoms the employee is not allowed to work

  • Each employee performs his duties in disposable gloves and, in accordance with the requirements, in a mask or protective helmet, in parts of the facility where direct contact with the guest takes place.

  • Employees have access to disinfectants - liquids, wet wipes and personal protective materials.

  • A rotary work system is introduced in all departments.

  • Common rooms for employees toilets and facilities are disinfected regularly, using all safety standards.